Name Of TMO:

Number of Years TMO has been Operating:

Name of Landlord:

Name of Contact for Benchmarking and position:

Contact Telephone Number:

Contact E-Mail Address:

Total number of properties managed by the TMO:

Total number of general needs properties managed by your TMO:

Total Number of Sheltered / supported properties managed by your TMO:

Type of Properties:
Houses & Bungalows
High & Medium Rise Flats
Mixed Property Types

Total number of leaseholders managed by your TMO:

Full Time Equivalent of Number of Management Staff in TMO:

Total Staff Pay Costs for Management Staff (including caretakers, cleaners and contracted out services):

Annual Management and Maintenance Allowance:

Rent collected as % of rent owed:

Current tenant arrears as a % of annual rent debit:

% of rent written off as proportion of rent roll:

Total number of lettings:

Average re-let time (calendar days):

% of tenancy offers accepted first time:

% of rent lost through properties becoming vacant:

Average energy efficiency rating of properties (SAP rating):

% of homes failing to meet the Decent Homes Standard:

% of emergency repairs completed within target time:

% of urgent repairs completed with target time:

% of routine repairs completed within target time:

Appointments kept as a % of appointments made:

% of repairs completed right first time:

Total number of repairs reported:

% of gas servicing carried out within 12 months of the previous service:

Total number of ASB cases first reported:

% of satisfaction with Out of Hours repairs service:

% of satisfaction with emergency repairs service:

% of satisfaction with routine repairs service:

% of satisfaction with major works:

% of satisfaction with how your complaint was dealt with:

% of satisfaction with the way ASB was dealt with:

% of overall satisfaction with TMO services:

% of satisfaction with your views being taken into account:

% of satisfied with opportunities for participation:

Number of social activities undertaken:

Number of open days held:

% of residents actively involved in your TMO:

% of resident committee members as a % of the Committee:

% of tenants profiled:

Number of estate inspections completed:

Number of newsletters produced:

Number of committee members:

% of quorate committee meetings on first call:

Number of properties containing a shareholder:

% of employee appraisals completed:

% of committee appraisals completed:

% of residents actively involved in governance:

Total training hours received by management committee:

Total spend on training for TMO members in period:

Average number of days lost through sickness:

% of Complaints responded to within target: